FAQs
Welcome to our FAQ section! At Cuban Locs, we aim to provide all the information you need about our premium loc extensions and natural hair care products. If you don’t find your question answered here, feel free to reach out to us directly at cubanlocs@hotmail.com.
General Questions
Q: What is Cuban Locs?
A: A brand dedicated to offering ethically made, durable, and natural-looking loc solutions, organic hair growth products and wig supplies.
Q: Who are your products for?
A: Our products are for all natural hair lovers, anyone who wants to achieve a tropical faux locs or braiding style. We cater to all hair types and textures.
Q: Where are you located?
A: Our stylist is based in Dublin City Centre and London. Our products are all available to ship worldwide.
Q: What are your loc extensions made of?
A: Our loc extensions are handcrafted using Marley braid and 100% natural human hair. This ensures a seamless blend, natural appearance, and long-lasting durability.
Q: How long will faux locs last?
A: Up to 4 months with monthly touch-ups.
Q: How do I choose the right size and length for my loc extensions?
A: We offer loc extensions in various lengths, colours, sizes, and textures. Check out our Loc Extension Size Guide for detailed information to help you choose the best fit for your style.
Care and Maintenance
Q: How do I maintain my loc extensions?
A: Proper maintenance is key to keeping your locs looking great. If you need to wash your locs use a residue-free shampoo and moisturise with natural oils provided by us, and avoid excessive tension on the roots. Check out our Hair Care Guide for more tips.
Q: Can I swim or shower with loc extensions?
A: Yes! Our loc extensions are water-friendly. Just be sure to moisturise afterward to prevent dryness.
Ordering and Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location. See our Shipping Policy for details.
Q: Is a deposit required to book your services?
A: Yes, to book a service a €40 deposit must be deducted from the overall service fee. This deposit can be used to change dates if needed, this option is available within 24hrs notice of booking date.
Q: How long will it take to receive my order?
A: Processing times typically range from 5-10 business days, as each product is handcrafted. Shipping times depend on your location and shipping method. Our wigs are in stock and available for collection at anytime.
Q: What if I need to change or cancel my order?
A: If you need to make changes to your order, contact us within 24 hours of placing it at cubanlocs@gmail.com.
Returns and Refunds
Q: What is your return policy?
A: Due to the nature of our products, we only accept returns on unused, unopened items in their original condition. See our Returns Policy for more information.
Q: What should I do if I receive a damaged or incorrect order?
A: We sincerely apologise for any inconvenience! Contact us at cubanlocs@gmail.com within 48 hours of receiving your order, and we’ll work to resolve the issue promptly.
Custom Orders
Q: Do you offer custom loc extensions?
A: Yes, we specialise in creating custom loc extensions to suit your specific size, length, and texture preferences. Visit our Custom Locs Page to learn more and place your request.
Q: How long does it take to make custom loc extensions?
A: Custom locs typically require 2-4 weeks for crafting, depending on the complexity of the order. We’ll keep you updated on the progress of your order every step of the way.
Still Have Questions?
If you need further assistance, don’t hesitate to reach out! You can e-mail us at cubanlocs@gmail.com or Contact Us and we will reach out.